Returns & Exchanges

At Arlo, we stand behind the quality of our high-performance electronics and offer a 30-day window for hassle-free returns or exchanges. If your device isn't the perfect fit for your setup, we are committed to making the resolution process quick and seamless.

Return Process

• 1.
  Initiate Your Request

  Log into your Arlo account, navigate to your order history, and select the item you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Place the product in its original packaging including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any previous shipping labels are fully covered.

• 4.
  Quality Inspection & Refund

  Once our technicians receive and inspect your device for functionality, we will process your refund or ship your replacement within 3-5 business days.